If You Have Questions About Our Windows
We Have The Answers.

Question list

What types of windows do you offer?

We provide all types of windows for Albuquerque, Santa Fe and surrounding areas, including single and double hung windows, single and double sliders, bay, bow, garden, picture, and special shape windows.

How does vinyl hold up in our environment?

Not all vinyl windows in Santa Fe or Albuquerque will perform the same. Lower cost windows with small extrusions, thin walls and few hollow chambers tend to warp and discolor due to expansion, contraction and the UV rays of the sun. Our windows are truly engineered to withstand extreme temperatures, and are guaranteed not warp or discolor.

What standard sizes do you carry?

We custom size and make every window specifically for each individual opening.

Are your windows Energy Star® rated?

Yes, at a minimum. Most of our windows significantly exceed the Energy Star® requirements.

Will the installation process cause damage?

Most homes will not suffer any damage during window installation. Albuquerque, Santa Fe, and Grants window replacement is a major construction project, so some exterior applications, such as stucco, are more prone to damage than others. Small patches may be necessary as a result of the window installation, however, are repaired at no extra cost to you. Our installers are very experienced and trained to minimize any damage that could occur to your home.

What colors do you offer?

Our vinyl windows are available in white and beige. The white vinyl windows can also be ordered with a painted interior and/or exterior. There are 30 standing paint colors and 6 standard stain colors to choose from. We also offer custom paint colors. We can choose from any color that Sherwin-Williams makes.

What does your warranty cover?

While other window companies in Albuquerque may tell you they offer a “lifetime warranty,” we may be the only company with a warranty that covers the vinyl from warping, twisting and discoloring, also known as “weathering.” Our warranty also covers all components of the window, including glass, weather-stripping and hardware, as well as covering installation and labor. Simply put, if there is ever a problem with one of our windows, we will correct the problem for you, period.

Why do my windows have condensation on the outside and/or inside?

Condensation on the interior and/or exterior of your window pane is a natural process. It does not represent a defect in your window. In fact, this typically happens when you replace your old windows with new energy-efficient windows, even in Santa Fe and Albuquerque. This condensation is typically due to the surface temperature being lower than the dew point of the surrounding air.

How do I clean vinyl (PVC) windows?

Our windows don’t require a lot of maintenance. You don’t need to paint, stain or treat the windows with special chemicals. To clean the interior and exterior vinyl of the windows, simply use warm soapy water. You can clean the glass with an ammonia free glass cleaner as needed. Several of our casement windows open a full 90 degrees for easy cleaning, while our hung windows tilt in and our slider windows fold in for easy cleaning.

How do I tilt my hung windows for cleaning?

Lift the bottom sash about 3 inches then use both hands to push the tilt latches on the top of the sash toward the center. Fold the window toward you keeping the window level at all times.

How should I clean my window hardware?

Wipe the hardware down with warm mild soapy water. Make sure to rinse the soap off the hardware as soap residue can harm the components over time. You can also lubricate the hinges with a dry, Teflon or non-silicon based lubricant as needed.

What should I do to prevent my windows from leaking water into the house?

For windows in Albuquerque, Santa Fe, and the rest of NM, make sure the weep holes on the exterior of the window are cleaned out and free from debris.

What payment options do you offer?

We offer a number of payment options including Visa, Mastercard, Discover and American Express credit cards. We also have multiple financing options available, including low interest and no interest plans.

If you have more questions, or to schedule a FREE, no-obligation estimate, please call Accent Southwest at: (505) 797-7330 today.